The best way to ensure optimum performance/longevity with your Grenco Science Product (microG Pen) is to perform simple cleaning procedures on a regular basis. The most important process lies in the removal of any excess concentrate residue from the connection point of the battery. To be more specific, when referencing the connection point, we mean to describe the part of the battery that is exposed once the coil has been removed. Simply take a Q-Tip, soak it in isopropyl rubbing alcohol, and gently wipe away any of the excess concentrate residue that may have collected there over time. With the microG Pen, it is also important to remove any excess concentrate residue from around the base of the titanium cylinder, on the outer part of the coil. If you notice this excess concentrate residue collecting anywhere, simply engage in this process two to three times a week. It will effectively prevent any disestablished connections between the battery and the coil while keeping the mouthpiece sanitary.
Do not soak any of your components (microG Coil, microG Battery, Charger) in any type of cleaning solution or rubbing alcohol. This could compromise the pieces.
Do not clean the inside of the coil, the area where the heating element lies. The heating element will essentially clean the inside of the coil by clearing away any of the excess concentrate residue.
If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST. Email: email@example.com Phone: (800) 948-7480
COVID-19 Information: Shipping & Communication Delays May Occur
We are continuing to process and ship orders with a limited warehouse staff during these times. In addition, our office staff continue to work remotely, while also transitioning warehouses due to COVID-19. We are experiencing delays in shipping & communications, so please bear with us and allow ample time for responses. Please allow up to 2 weeks for processing and shipping.