We offer a 1-year warranty on all electronic items (not including Tank / Coil systems). If you're experiencing an issue with the G Pen Battery, please contact Customer Service for information on how to get the item replaced. In order to qualify, you must have purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. We do not assist with counterfeit products or any items purchased from third-party websites as most of the counterfeit items are distributed through those channels.
If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST. Email: firstname.lastname@example.org Phone: (800) 948-7480
COVID-19 Information: Shipping & Communication Delays May Occur
We are continuing to process and ship orders with a limited warehouse staff during these times. In addition, our office staff continue to work remotely, while also transitioning warehouses due to COVID-19. We are experiencing delays in shipping & communications, so please bear with us and allow ample time for responses. Please allow up to 2 weeks for processing and shipping.