Our warranty only applies to electronic parts (batteries & chargers). All of our tanks and coils are consumable, meaning they will need to be replaced once in a while. Each tank/coil has a specific durability index.
If you have any problems with your tanks/coils within 7 days of the date you received them, please contact us immediately at info@grencoscience or (800) 948-7480 in order for us to assist you accordingly.
If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST. Email: firstname.lastname@example.org Phone: (800) 948-7480
COVID-19 Information: Shipping & Communication Delays May Occur
We are continuing to process and ship orders with a limited warehouse staff during these times. In addition, our office staff continue to work remotely, while also transitioning warehouses due to COVID-19. We are experiencing delays in shipping & communications, so please bear with us and allow ample time for responses. Please allow up to 2 weeks for processing and shipping.