To load your materials into the G Pen Nova Tank, first remove the mouthpiece from the tank by gently pulling it upward. If using concentrates, you can use the ceramic pick attached to the mouthpiece to scoop the material and insert it into the tank by simple reattaching the mouthpiece.
For dry material, place a pinch of the ground product into the bottom of the tank. You can then use the mouthpiece pick to pack the material more securely in the chamber.
If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.
Phone: (800) 948-7480