At Grenco Science, we stand behind our products and provide a 1-year warranty on electronic components.
Program includes the G Pro Vaporizer™, G Pen Battery™, Original microG Battery™, microG Battery™, G Slim Battery™, G Pro Wired USB Charger, G Pen Charging Kit™, Original microG Charging Kit™, microG Charging Kit™ and G Pen Wireless USB Charger™. This includes all special edition or Artist Series versions of these products.
· Email us at firstname.lastname@example.org from the email address from which you placed your order. You will receive a reply within 2-3 business days to coordinate a replacement. After sending in your defective battery, please allow at least 7-10 business days for processing.
· If purchased from one of our authorized retailers or other retail establishment, please keep your receipt as proof of purchase, as it will be required for replacement at no cost. Without a valid proof of purchase, replacements will be subject to a processing and handling fee.
· If item is a special edition or Artist Series that is no longer available, it will be replaced with a standard black version.
· Almost all “Grenco Science” products for sale on marketplace-style sites like eBay, Amazon, Bonanza, Alibaba and Rakuten are counterfeit products. We cannot offer warranty service on any counterfeit goods.
· Warranty is not applicable to mouthpieces, tanks or coils. For sanitary purposes, please do not send any used tanks or coils.
· Warranty is not applicable to merchandise. All merchandise sales are final.