To fill the G Pen Roam's water tube, first remove the unit's battery and heating chamber by gently pulling up and away from the mouthpiece. The Roam's mouthpiece can then be removed from the enclosed water tube by gently pulling upward. Water can then be poured into the tube's opening until it reaches the black fill line at the bottom of the tube. Once the mouthpiece and battery is reattached, the Roam is ready for use.
COVID-19 Information: Shipping & Communication Delays May Occur
We are continuing to process and ship orders with a limited warehouse staff during these times. In addition, our office staff continue to work remotely, while also transitioning warehouses due to COVID-19. We are experiencing delays in shipping & communications, so please bear with us and allow ample time for responses. Please allow up to 2 weeks for processing and shipping.