Limited Warranty

At Grenco Science, we stand behind our Products and warranty our electronic components against manufacturer defects.

1-Year Limited Warranty

Program includes the G Pen Elite Vaporizer™, G Pen Pro Vaporizer™, G Pen Connect Vaporizer™, G Pen Roam Vaporizer™. This includes all special edition or Artist Series versions of these Products.

2-Year Limited Warranty

Program includes the G Pen Dash Vaporizer™, G Pen Micro+ Vaporizer™, G Pen Hyer Vaporizer™, G Pen Dash+ Vaporizer™, and G Pen Elite II Vaporizer™. This includes all special edition or Artist Series versions of these Products.

Limited Warranty Terms

  • Warranty requires a valid proof of purchase, showing the date and location of purchase. If the purchase was made from gpen.com, your order number will be the proof of purchase.
  • Register your device at https://www.gpen.com/pages/register to validate your purchase upon receipt to initiate your warranty.
  • For warranty support, email us at help@grencoscience.com or complete our contact form. You will receive a reply within 2-3 business days from one of our representatives who will verify your purchase and request evidence of the issue. Once verified, a representative will reach back to resolve your case. Please allow 7-10 business days for processing.
  • Warranty service will require diagnosis and approval through video submissions at the discretion of Grenco Science.
  • If the Product is no longer available for sale and a replacement is deemed necessary, you will be given the option to replace the Product with a unit of equal value or credit toward a new Product.
  • Warranty is not applicable to mouthpieces, airflow strips, tanks or coils. Such consumable parts wear down with normal use and need to be replaced over time.
  • Warranty is not applicable to physical damage.
  • Warranty does not cover wear and tear from regular use.
  • Warranty does not cover physical damage to charging cords or ports.
  • Warranty does not cover natural degradation to battery life.
  • Warranty is not applicable to glass unless damaged during delivery of the order.
  • Warranty does not cover water damage.
  • Warranty does not cover cosmetic damage or any damage resulting from normal cleaning or misuse.
  • Warranty is not applicable to counterfeit items. We caution consumers that Grenco Science goods purchased on sites such as eBay, Amazon, Bonanza, Alibaba and Rakuten are often found to be counterfeit goods.
  • Warranty does not cover lost or stolen items or parts.
  • Warranty is limited to locations where direct-to-consumer shipments are possible.
  • Warranty is not applicable to merchandise. All merchandise sales are final.

Modification or change of any Product by consumer or any other party may void this limited warranty. Damage due to accidents, misuse, negligence, improper use, unintended use, storage or transport is not covered. Damage due to exposure to the elements or chemicals is not covered.

Remedies

Manufacturer's obligations under this limited warranty are limited to the repair or replacement, at its sole discretion, of the Products which are determined by Manufacturer to be in compliance with this limited warranty. Unauthorized shipment or shipment contrary to company's instructions will void this limited warranty. The Company will solely determine final disposition of any warranty claim.