Will I still receive free shipping if redeeming my points?
- As long as the total with the points applied is still above the $75 threshold, you’ll receive
free shipping.
Can I redeem points in addition to using a discount code?
- No, rewards points cannot be combined with any additional discount.
How can I join the Loyal G rewards program?
- You have to create an account or make a purchase to join the Loyal G rewards program.
When will I start receiving points?
- You’ll get 30 points from the moment that you create an account. Then, you’ll earn points with
every purchase AND through completing special actions.
What types of actions are rewarded?
- You’ll receive 25 points for each of these actions: Following us on Facebook, Instagram or
Twitter; creating an account, and leaving a review after making a purchase.
- Following us on each social channel is only rewarded once. However, we always appreciate
interacting with the G Pen community regularly!
How does refer a friend work?
- To refer a friend, please enter your email on the Refer A Friend page.
- A special link will be emailed directly to you.
- Send your link to your friends and they’ll get $50 off on their first order of $85 or more.
- Plus, you’ll get 500 points for each successful referral (meaning, a friend you referred that
made a purchase!).
What types of purchases are rewarded?
- Any product that is purchased on GPen.com is rewarded. For every dollar you spent, you get at
least one point.
- Taxes, shipping fees, and other costs for additional services are not rewarded.
When are points given to customers?
- The points will be automatically added to your Loyal G member account when your order status is
fulfilled. In addition, if you add your date of birth, we’ll give you 100 bonus points on your
birthday each year!
How can I redeem my points?
- You have to apply the available or partial number of points at the checkout page on Gpen.com
- You spends $100
- You earns 100 points
- You can redeem 10 points for $1
Will my points expire?
- Yes. The points will expire after 12 months of inactivity.
Does my VIP tier status expire?
- The tier term is based on Rolling Year. This is a dynamic 12-month period which begins when you
enter a tier.
- You have 12 months from that entry date to maintain your tier status. If you do not meet the
spend criteria within 12 months to maintain your tier status, you will be downgraded to the most
eligible tier.
Are there extra benefits for becoming a VIP Gold tier member?
- Your earn points will be multiplied by 1.5.
- Free delivery for standard shipping.
- Early access to sales and exclusive offers.
- A standing discount of 5% (certain products excluded).
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